Política de reembolso

Our promise

We roast every bag to order in small batches. If your first bag of Rico Suave isn't the smoothest cup you've made at home, tell us within 30 days of delivery and we'll send a replacement or refund it — no need to send the coffee back.

Damaged or wrong items

If your order arrives damaged, defective or isn't what you ordered, email orders@ricosuave.com within 14 days of delivery with your order number and a photo. We'll replace it or refund it at no cost to you.

Unopened merchandise

Mugs, apparel and other non-food items can be returned unused, in their original packaging, within 30 days of delivery. Email orders@ricosuave.com to start a return. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

Coffee

Because coffee is a food product, opened bags can't be returned — but they're covered by our promise above.

Subscriptions

You can skip, pause or cancel your subscription before your next billing date (see our Subscription policy). We can't refund a subscription order that has already shipped, but our promise and damaged-item cover still apply.

Refunds

Approved refunds go back to your original payment method within 5–10 business days.

Contact

orders@ricosuave.com
RicoSuaveCoffee, 1301 Bath Ave, Ashland, KY 41101, United States